Our Services We Providing
Client Meetings
Building strong client relationships is at the core of our approach. Our team conducts client meetings to understand unique requirements and tailor our services to meet the individual needs.
Tele Caller
Efficient communication is the key to successful debt recovery. Our skilled tele callers employ effective communication strategies to bridge the gap between creditors and debtors.
Doorstep Visit
In-person visits add a personal touch to the debt recovery process. Our doorstep visit service is designed to facilitate open communication and resolution, contributing to successful debt recovery.
Field Officer
Our field officers are on the ground, ensuring that the debt recovery process is executed seamlessly. With a focus on efficiency and professionalism, they navigate the complexities of debt recovery on-site.
Tele-Calling, Field Executives & Driving Excellence Customer Engagement and Recovery
Training for Excellence
Our tele-calling executives undergo rigorous training, mastering Microsoft Excel and pivot tables for targeted daily goals. Language fluency is honed for diverse customer interactions, and they are equipped with skills to secure alternate contact numbers, ensuring seamless connectivity.
Portfolio Handling and Field Assignments
Each executive is proficient in handling portfolios before venturing into the field, assigned specific geographies for maximum visitations. To address broken promises, joint visits with supervisors occur on alternate days, ensuring effective resolution.
Tele-Calling, Field Executives & Driving Excellence Key Responsibilities
- Reminder calls for outstanding bills.
- Escalation handling for executive and customer issues.
- Resolution of service-related problems with persuasive skills for chronic cases.
- Skip tracing shifted customers through call numbers for efficient collections.
Operational Insights
- Daily reviews, updates, and reports of tele-calling executives sent to agency managers.
- Joint field visits by supervisors and Field Officers to address issues and recover outstanding amounts.
- Daily targets set for calls, visitations, and Promise-To-Pay (PTP) conversions.
Supervision and Recovery Focus
- Supervision of high-volume cases.
- Early morning field visits to ensure customer connectivity and gather crucial feedback.
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Our Services Infrastructure Excellence
Our offices are centrally located in Bangalore, designed to be employee-friendly with 24-hour power backup and 300 Mbps internet. Dual-core/i5 processor systems with 6 GB RAM, Windows XP 2010/Linux, and 32-bit OS ensure smooth operations.
Technological Edge
- Workstations designed per international standards with LCD monitors, high-speed LAN, D-Link Switches, and Predictive Diallers through PRI’S.
- Disaster recovery capability using our Bangalore support facility.
- Boat call/chat services, IVR callings, diallers for fast connectivity, WhatsApp bulk messaging, SMS blasting, and email blasting.
Capacity and Connectivity
- A centralized office with a capacity of 120 seats.
- Ensuring seamless operations with UPS and generator facilities.
